United Airlines Blocks AI Agents Like Muse and Instinct From Booking Flights

🇺🇸 The Information (US) —

AI Summary

United Airlines will prohibit AI agents and assistants from booking flights through its website, app, and third-party booking channels. The airline says the policy follows similar restrictions by banks and retailers that have cited privacy concerns.

United Airlines said Wednesday it will ban AI agents and assistants from booking its flights, following similar bans by banks and retailers that cited privacy concerns. The ban covers bookings made directly on United’s app and website as well as through travel agencies and aggregators. The ...

Travel AI & Tech United Airlines AI agents flight bookings privacy travel technology booking policy

Read original source →