SIA defends new Business Class seats following public outcry, says colours, materials and finishes ‘carefully selected’

AI Summary

Singapore Airlines defended its new business-class seat design following public criticism, saying its colors, materials, and finishes were carefully selected. The airline said it will monitor feedback and use operational insights to refine the customer experience.

SIA says it will continue to closely monitor feedback and draw on operational insights to "refine and enhance elements of the customer experience".