Promises of protection: Where social media safety messaging and AI caregiver support fall short

AI Summary

Two studies examine gaps in social media safety messaging and AI chatbot support for caregivers, highlighting challenges in protecting vulnerable users. Researchers will present the findings at the 2026 ACM Conference on Computer-Supported Cooperative Work and Social Computing in Salt Lake City.

Two new studies highlight how communication gaps can complicate efforts to protect vulnerable users of technologies such as social media and AI chatbots. Researchers will present the work at the 29th ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW 2026), held Oct. 1–14 in Salt Lake City.