Despite AI, personalisation and human touch will remain central to tourism experiences, say speakers at KTM 2026

AI Summary

Industry speakers at KTM 2026 emphasized that despite advances in artificial intelligence and personalization, the human touch will remain essential in tourist experiences. They highlighted how changing traveler behavior, personalization, AI technologies, and customer reviews are reshaping the hospitality and tourism industry.

They pointed out that changing traveller behaviour, personalisation, artificial intelligence, and customer reviews are reshaping the hospitality and tourism industry