AI assesses what really matters to people in health care—well-being

AI Summary

Artificial intelligence is being used to assess health-care systems, including waiting times, treatment outcomes, and costs. The article highlights that harder-to-measure aspects of well-being, such as whether patients feel heard and cared for, are also important measures of care quality.

Artificial intelligence is helping to analyze and improve health care systems—from waiting times to treatment outcomes and costs. However, some of the most important aspects of care remain harder to measure—such as whether people feel heard, understood and genuinely cared for.